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1. Grievance Redressal Officer  

Mrs. Jigna Kapadia

Registered Office Address: B-219, Ansal Chambers–1, 3 Bhikaji Cama Place, New Delhi – 110066

Branch Office Address: 1111A, B-Wing, Kanakia Wall Street Andheri Kurla Road, Chakala, Andheri (East), Mumbai, Maharashtra, India, 400093

Contact: +91 77380-06988

Email: credit@kalptarufincap.com

The Grievance Redressal Officer may be reached on the number provided above anytime during business hours except holidays or through the e-mail address above. The Grievance Redressal Officer shall endeavour to resolve the grievance within a period of 14 (fourteen) days from the date of receipt of a grievance.

2. Nodal Officer

If the Borrower does not receive a response from the Grievance Redressal Officer within 14 (fourteen) days of making a representation, or if the Borrower is not satisfied with the response received from the Grievance Redressal Officer, the Borrower may reach the Nodal Officer on the number below anytime during business hours except holidays or write to the Nodal Officer at the e-mail address below.

Mr. Siddesh Vitthal Kolambe

Registered Office Address: B-219, Ansal Chambers–1, 3 Bhikaji Cama Place, New Delhi – 110066

Branch Office Address: 1111A, B-Wing, Kanakia Wall Street Andheri Kurla Road, Chakala, Andheri (East), Mumbai, Maharashtra, India, 400093

Contact: +91 77380-06988

Email: pno@kalptarufincap.com

3, CIMS

If your complaint or dispute is not redressed within one month, you may file a:

• Complaint with RBI on https://cms.rbi.org.in.
• Complaint can also be filed in physical mode to:

'Centralised Receipt and Processing Centre (CRPC)'
Reserve Bank of India,
Central Vista, Sector 17
Chandigarh 160017

4. NBFC OMBUDSMAN 

If, after following Steps 1, 2, and 3, your issue remains unresolved or you have not received a response within 30 days of lodging a complaint, you may approach the Banking Ombudsman appointed by the Reserve Bank of India.   

under the Reserve Bank – Integrated Ombudsman Scheme, 2021